The enthusiastic, professional and conversational tone of our telemarketing services includes business to business calls and business to consumer calls. Telemarketing and telesales services can be provided to manage the whole customer sales cycle from initial call right through to the close of sale and after sales support.
Telemarketing is just as valuable for generating loyalty from your existing customers as it is in generating brand new business. In fact it's easier and quicker to get more business from existing customers than it is to find new prospects then convert them to customers and then to work to keep them. Ideally you need telemarketing to be looking after your existing clients very well whilst constantly looking for new customers in order to keep your business growing. We're experienced in talking with existing clients to improve their customer experience and improve customer retention as well talking to prospects to improve the ease of new customer acquisition.
Please note, the cost of phone calls, Skype credits, data sourcing and purchase (if required) or checking numbers against the TPS (telephone preference survey) are to be discussed and agreed upon, depending on your requirements.
We generate results and provide reports such as for:
- Customer calls, emails and proposals to grow existing business.
- Prospect calls, emails and proposals to generate new business.
- Inbound and outbound telemarketing or telesales.
- Lead generation and qualifying prospects.
- Appointment setting.
- Events telemarketing before and after an event to ensure success of the event.
- Conferences, seminars and exhibitons to increase awareness and attendance.
- Customer satisfaction surveys.
- Market research.
- Mystery shopping.
- Data cleansing.
- Database management and updates.
- Conversational script development.