Websites can encounter issues, but what truly matters is the learning process, the solutions implemented, and the prevention of future occurrences. Recently, createsales.co.uk faced downtime, leading to a valuable lesson in problem-solving.
The issue, attributed to errors in WordPress plugins rather than web hosting, showcased exemplary dedication from the website hosting company. Their swift resolution and clear communication exemplified outstanding customer service, easing any initial panic.
During the online chat support, the website hosting team efficiently verified accounts and addressed the issue with professionalism. The resolution involved adjusting the `WP_DEBUG` parameter in the `wp-config.php` file, swiftly eliminating the warnings displayed on the website.
Following the successful resolution, the customer (createsales.co.uk) expressed gratitude for the exceptional service, rating it 5 out of 5 stars. The support team’s dedication and effectiveness in resolving the issue were highly appreciated.
In conclusion, the seamless resolution of the website issue highlights the importance of prompt and efficient support, ensuring a positive user experience and instilling confidence in the hosting company’s capabilities.
Here’s the transcript of the start of the online Chat:
- Please introduce yourself: (Privacy Policy)
- Hi, XXX. Why is my website down? Please advise a fix.
- Hello, welcome to live chat support. I recognize your concern. Before we proceed, let’s quickly complete the security process. Please, could you help me with your full name, registered email address, and the support pin for account verification?
Here’s the transcript from the end of the online Chat:
- Thanks, you were amazing!
- You are most welcome!! If all the issues have been resolved, would it be okay for me to close this chat session now?
- Yes, Review done, 5 out of 5 stars Excellent service and issue resolved quickly, thanks very much to XYZ who was amazing.
Thank you so much for your kind words 🙂 I really appreciate it!
Here’s the transcript from the middle of the online Chat:
- Try to login now
- Yes I can log in now. What was the issue, what do I do to fix and prevent this from happening again? How do I set up notification of errors?
- Give me a moment I will share the logs first and then explain things to you.
The issue was caused by the `WP_DEBUG` parameter being set to true on your website, which displays all notices and warnings on the frontend. These are not errors, but sometimes they can appear as such. To resolve this, I changed the `WP_DEBUG` setting from true to false in the `wp-config.php` file, and the warnings have now disappeared. - Thanks very much. Is this likely to happen again?
- You are most welcome!! It wouldn’t happen again until and unless any plugin theme causes any issue but as of now everything looks fine to me so we are good here. I hope things are good now!
- Thanks again, I really appreciate your help. You’ve been amazing.
- You are most welcome!!
- With your permission, may I share a URL to gather feedback on our recent chat conversation?
- Yes you can share the URL
- If you are satisfied with our service and troubleshooting, I kindly ask you to take a few important minutes to share your positive experience on one of the forums below: We Value Your Feedback! Your thoughts can inspire others to choose our services and help us improve further! Please take a moment to share your experience at …
- Yes, Review done, 5 out of 5 stars Excellent service and issue resolved quickly, thanks very much to XYZ who was amazing.
- Thank you so much for your kind words 🙂 I really appreciate it!
Website fixed! All’s well that ends well.