Privacy Policy

Cookies are small text files stored on your device when you visit a website. They help websites work properly and improve your experience.

To learn more about cookies in general:

• www.allaboutcookies.org
• www.youronlinechoices.eu

 

How Do We Use Cookies?

We will only set non-essential cookies with your consent.  The cookies we use include:

• Strictly Necessary Cookies - Essential for the website to function, for example security or form submission. These cannot be switched off.
• Performance Cookies - Help us understand how visitors use the site (for example which pages are popular). These do not identify you personally.
• Functionality Cookies - Remember your preferences, such as form details or returning visitor recognition.
• Targeting / Advertising Cookies - Track browsing behaviour to show relevant content or improve marketing. These may be placed by third parties.

 

Managing Cookies

Most browsers let you control cookies through their settings. If you disable cookies, some parts of the website may not work as intended.

Links to Other Websites

Our website may link to other sites. We are not responsible for their content or privacy policies. Always check the privacy information of any external site you visit.

Your Privacy Matters to Us

We want to assure you that we never sell your data. We only collect the information you choose to share with us, and we handle it carefully and responsibly.

The Data We Collect

We may collect the following personal information:

• Identity Data: Name, social media usernames.
• Contact Data: Email, phone number, postal and billing address.
• Financial Data: Bank or card details needed to process payments.
• Technical Data: IP address, browser, device, approximate location, and website usage collected via cookies.
• We do not collect sensitive data such as racial or ethnic information, health details, or criminal convictions.

 

How We Collect Data

• Directly from you: When you fill in forms, subscribe to our newsletter, make enquiries, book services, or contact us.
• Automatically: Through cookies and analytics tools when you visit our website.

 

How We Use Data

We use your data only when the law allows and always with your privacy in mind. Typical uses include:

• Providing and improving our services.
• Managing payments, invoicing, and accounts.
• Responding to enquiries and feedback.
• Running and protecting our website.
• Analysing performance to enhance your experience.
• Sending updates or marketing communications only if you have given consent, which you can withdraw at any time by contacting info@createsales.co.uk
  Making recommendations about services that may interest you.

 

Legal Bases for Processing Data

We rely on lawful bases such as:

• Contract: To provide the services you request.
• Legitimate interests: To improve our services and run our business, without affecting your rights.
• Legal obligation: To meet tax, accounting, or regulatory requirements.
• Consent: For marketing communications or optional cookies, which you can withdraw at any time.

We never share or sell your data to anyone for unrelated marketing purposes. Only when required by law do we share your personal data when necessary.

We may share data with:

• Trusted service providers (e.g. accountants, IT providers, payment processors).
• Authorities such as HMRC, when legally required.

Your data stays within the UK or EEA and is protected according to UK GDPR standards.

Data Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Access is limited to people who need it to carry out their work and who are bound by confidentiality.

Data Retention

In most cases, we keep personal data for up to six years after our last interaction with you, to meet legal, tax and accounting requirements, unless a longer retention period is required by law.

We only keep your data for as long as needed to:

• Provide services,
• Meet legal, tax or accounting requirements, or
• Resolve disputes or enforce agreements.

 

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Have your data erased in certain situations.
• Restrict or object to processing.
• Receive your data in a portable format.
• Withdraw consent at any time (where used).
• Object to direct marketing.

We review this policy regularly and may update it from time to time. If you have questions or would like to exercise your rights, please contact us first.  If you are unhappy with how we use your data, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.  We welcome the opportunity to resolve your concerns first. Contact us as follows:

Create Sales
Phone: 07985591370
Contact form:  click here
Website: www.createsales.co.uk

updated: January 2026