Privacy Policy

Cookie Policy 

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites work properly and improve your experience.

To learn more about cookies in general:

• www.allaboutcookies.org
• www.youronlinechoices.eu

Cookies We Use 

We will only set non-essential cookies with your consent.  The cookies we use include:

• Strictly Necessary Cookies - Essential for the website to function, for example security or form submission. These cannot be switched off.
• Performance Cookies - Help us understand how visitors use the site (for example which pages are popular). These do not identify you personally.
• Functionality Cookies - Remember your preferences, such as form details or returning visitor recognition.
• Targeting / Advertising Cookies - Track browsing behaviour to show relevant content or improve marketing. These may be placed by third parties.

Managing Cookies

Most browsers let you control cookies through their settings. If you disable cookies, some parts of the website may not work as intended.

Links to Other Websites

Our website may link to other sites. We are not responsible for their content or privacy policies. Always check the privacy information of any external site you visit.

 

Privacy Policy

Create Sales takes your privacy seriously. This privacy policy explains what personal data we collect, how we use it, and the rights you have under UK data protection law. We review this policy regularly and may update it from time to time.

If you have any questions, please contact:

Email: info@createsales.co.uk
Website: www.createsales.co.uk

 

If you are unhappy with how we use your data, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk. We welcome the opportunity to resolve your concerns first.

The Data We Collect

We may collect and process the following personal data:

• Identity Data: Name and social media usernames.
• Contact Data: Email address, phone number, postal and billing address.
• Financial Data: Bank or card details where required to process payments.
• Technical Data: IP address, browser type, device information, approximate location and browsing behaviour collected through cookies.

We do not collect special category data or criminal conviction data.

How We Collect Your Data

• Directly from you: When you fill in forms, subscribe to the newsletter, send an enquiry, book services, or contact us by email or phone.
• Automatically: Through cookies and analytics tools when you visit our website. See the Cookie Policy below.

How We Use Your Personal Data

We only use your data where allowed by law. This includes:

• Providing and delivering our services.
• Managing payments, invoicing and accounts.
• Responding to enquiries or feedback.
• Running and protecting the website.
• Analysing website performance to improve services.
• Sending updates or marketing communications (only with permission).
• Making recommendations about services that may interest you.

You can opt out of marketing emails at any time by contacting info@createsales.co.uk.

Legal Bases for Using Your Data

We rely on one or more of the following lawful bases:

• Contract: When we need to provide services you’ve requested.
• Legitimate interests: For running and improving the business, provided your rights are not overridden.
• Legal obligation: When we need to comply with tax, accounting or regulatory duties.
• Consent: For email marketing or optional cookies (you can withdraw this at any time).

Sharing Your Data

We only share your personal data when it is necessary for the running of the business or when required by law. We never sell your data, and we do not share it for unrelated marketing purposes.

We may share your data with:

• Service providers or professional advisors such as accountants, IT providers or payment processors.
• HMRC or other authorities where required by law.

Your data is not transferred outside the UK or EEA.

Data Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Access is limited to people who need it to carry out their work and who are bound by confidentiality.

Data Retention

In most cases, we keep personal data for up to six years after our last interaction with you, to meet legal, tax and accounting requirements, unless a longer retention period is required by law.

We only keep your data for as long as needed to:

• Provide services,
• Meet legal, tax or accounting requirements, or
• Resolve disputes or enforce agreements.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Have your data erased in certain situations.
• Restrict or object to processing.
• Receive your data in a portable format.
• Withdraw consent at any time (where used).
• Object to direct marketing.

To exercise any of these rights, email info@createsales.co.uk.

You will not be charged unless your request is clearly unreasonable or excessive.

Contact Us

If you have questions or would like to exercise your rights, please get in touch.

Phone: 07985 591370
Email: info@createsales.co.uk